Omni Scottsdale Resort & Spa at Montelucia

Really nice fresh fruit for breakfast and surprisingly reasonable on resort dining.

Beautiful property, great staff and great location

Great property, wonderful service.

Exceptional

Very good

Stunning scenery on every corner. Rooms were spacious and very clean. Staff were lovely. Service was really slow. In room dining had a 22% service charge + $5 delivery. We paid $40 for two hotdogs. Very expensive! Not within walking distance to a single thing. You will spend a lot of money on ubers here.

The pool side The fact no microwave in room that was given us at the back of the Spa resort no fans for us outside so outside was a bitten up moment Blond hair was all over the bath tub after room service and a broken nail nude color was left in front of the tv The cafe gave us cold pastries I bought 6 they were all cold. I asked for microwave to the room. It never arrived In the Spa I was given a very scornful rub on dry skin told to hit the shower the scrub was not total body Berger the lotion these things I repeated in my room to get it done right No one was clear on what I wanted My card was held to check in hundreds was taken off my card then I was told it’s 3 days for it to return to me,,, I did not feel welcome I would not consider going in the spa as for the money my body came out half untouched I hope this helped the towels I had to ask for them to be loaded room service left 3 towels for 3 people no face rags nothing

Beautiful hotel, great amenities,excellent staff, staff goes above and beyond to help

The grounds very well maintained and the staff were very accommodating.

The pools - Hard to come by chairs at either pool. Stayed 3 nights, also booked spa day for wife and daughter, would have liked to meet them at the Oasis pool afterwards (total party of 4). Cabana for a day to secure chairs would have ran $700 all in, minimum. With the rooms coming in at 4 or 5 hundred per night, 7 hundred dollars for a cabana for a day seems like a gouge. And they are also selling day passes to anybody in town. Disappointing practice, the pools should be reserved and readily accessible for paying overnight guests. If you are expecting a relaxing day by one of their pools, be ready to pay for a cabana. Otherwise, it's a scramble for lounge chairs.

Access to pool. Close to other activities in area. Excessive prices. Getting stuck in garage elevator for 5 minutes. The rude valet that approached us upon arrival. And the ice machine that didn't work.

Everything was AMAZING

Friendly staff and amazing resort

I was disappointed that the cafe Crave did not have fresh pastries on Sunday. Additionally, the pool Oasis was not very clean. There were napkins on the ground and dirty plastic cups under the lounge chairs. The pool Oasis did not look like it was swept. A lot of bugs and foliage in the pool.

A fun place to stay with excellent service and friendly staff. We use the spa quite a bit and it was wonderful. Highly recommend it.

Wish they had more food options.

The biggest issue was valet service. On multiple occasions, we texted 20+ minutes ahead requesting our vehicle, but it still was not ready when we arrived. This happened the majority of the time during our stay. The adult pool area also needs attention. The water jets were not operating, the pool water appeared somewhat dirty, and some of the seating areas were not well maintained. The indoor pool area had stagnant-looking water and did not feel as clean as expected for a luxury resort. Poolside service was inconsistent. It was often difficult to place food and beverage orders because servers rarely came by, and getting the check could also take a long time. While the property is attractive and the room was clean, I expected more activities and entertainment for a resort at this price level. Live music, organized pool activities, or additional resort programming would help distinguish it from other resorts in the Scottsdale area. Overall, the stay was pleasant but did not feel exceptional compared to other resorts in the area, especially considering the cost.

It was beautiful property. Spanish style is amazing. I didn’t like cockroaches in my room and on property walls at night.

Clean and accessible pools with towel service. Poolside drinks and food after 11. DJ on Friday and Saturday afternoons. Some amenities like spa, gift shop and bicycles close at 6 though. Had a very pleasant stay. Would go again

The worst part was the service. Hit or miss. Front desk staff was slow and inattentive beginning at check in. Then we found larvae in the sheets and on the wall at midnight and were met with a lack of urgency and empathy and a lot of rudeness. Not the response one expects at a Phoenix resort. Bugs in the sheets is a big deal but was treated as a minor inconvenience. How well do they clean if there is larvae in the sheets?! Some staff were wonderful like at Crave or the spa attendants. The spa was very relaxing with a great vibe. Services varied from excellent to sub par. Overall, well below the other resorts in the area where you get 5 star service and accommodations.